FAQ's
Frequently Asked Questions
Orders & Shipping
When will my order be processed?
Orders are processed within 1–3 business days before being shipped.
How long does shipping take?
Delivery typically takes 6–12 business days, depending on your location.
Do you ship internationally?
Yes! Dreamtle® proudly ships to customers worldwide.
Products
Who is the Dreamtle® Relief Pillow designed for?
Our ergonomic pillow is designed for back, side, and combination sleepers, helping provide proper neck and shoulder support throughout the night.
What is the pillow made from?
The Dreamtle® Relief Pillow is crafted from premium high-density memory foam with a soft, breathable, removable cover for lasting comfort.
Can I wash the pillow?
The removable pillow cover is machine washable. The memory foam core should not be machine washed—simply spot clean if needed.
Will the memory foam have an odor?
A slight “new foam” smell is normal when first opened and typically disappears within 24–48 hours after airing out.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, contact our support team within 30 days of delivery for assistance.
How do I start a return?
Simply email support@dreamtle.com with your order number, and our team will guide you through the return process.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are processed back to your original payment method within 5–10 business days.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. Every transaction is encrypted using industry-standard SSL technology to keep your information safe.
Customer Support
How can I contact Dreamtle®?
You can reach our support team anytime at support@dreamtle.com.
How quickly do you respond?
We aim to respond to all emails within 24 hours, seven days a week.
Still Need Help?
If you can’t find the answer you’re looking for, our support team is here to help.